Refund policy

If you have already received the product and would like a refund, you would need to return the product back to us within 30 days of its original shipment date. The hair must be in its original condition and it cannot have been worn or opened. You can follow our return policy with the information below:

 

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honour this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

Refund will be processed once hair has been received back at our facilities and checked to ensure hair has not been altered. Please allow 3-5 business cards for the refund to appear back on the original method of payment. 

Hair must be in the original state the same as it was sent to you. 

We do not refund shipping charges.

For altered products (bundles are unwrapped / extensions have been worn) all sales are final.

Contact Us with any question you may have about your potential return at the email address listed below.

 

PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED YOU CANNOT MAKE ANY EDITS OR CHANGES TO THE ORDER. WE WILL NEED TO ISSUE YOU A FULL REFUND.

 

CONTACT INFORMATION

 For more information please email us at info@virtuousbeauty.ca. Please include your order number in the email.

 

Thank you for your co-operation!